Frequently Asked Questions
What is a micro market?
Micro markets are self-serve, AI-powered retail cabinet kiosks or standalone table top kiosks that lets customers select from a curated assortment of snacks, beverages, and everyday essentials, to self-complete their purchase. It offers an open-shelf browsing experience—far beyond what a traditional vending can provide.
How is a micro market different from a traditional vending machine?
Open-shelf browsing: Customers can see and reach every item.
Real-time inventory: Inventory is monitored in real-time and allows for timely restocking.
Broader selection: More space for varied items, from drinks and snacks to OTC essentials.
Flexible payment: Tap-to-pay, swipe, and mobile wallets—no cash or coins required.
Modern appearance: Sleek cabinet and tabletop designs that enhances your facility’s aesthetic.
What does it cost the location?
Bluegrass Modern covers all costs of equipment, installation, stocking, internet connection and any maintenance. All we request is two standard 110 V outlets, minimal floor space and location that has substantial foot traffic.
How long does installation take?
Once a site walk-through is complete to determine installation location, there is a 4 to 6 week lead time for a new micro market to be delivered onsite from our micro market supplier.
Do you require an exclusivity agreement?
We ask for exclusive rights to operate a micro market or vending service within the agreed-upon areas for the term of the contract, ensuring a value added amenity to your location and sustainable growth for us. If your existing vendor agreement contains no exclusivity clauses, we’re happy to discuss additional placement opportunities.
What is the typical contract term?
Our standard agreement runs for 12 months, with automatic renewal options. We’ll review performance together before renewal to ensure continued success for your location.
How do you handle restocking?
We are able to track inventory remotely due to AI and product recognition technology our micro markets offer. This allows us to know in real-time what products are in need of restock in order to minimize any product outages.
Can I customize the product selection?
Absolutely. We start with a recommended assortment based off the demographic of the location, then refine offerings based on:
Your team’s feedback via QR-code surveys
Sales data and seasonal trends
Special requests—favorites, healthy options, etc.
Products that are we are able to procure in bulk
What payment methods are supported?
Our micro markets accept:
EMV chip cards
Contactless payments (Apple Pay, Google Pay)
Major credit/debit cards
Payment through the Stockwell 365 app
What areas do you service // setup locations at?
We are currently supporting the Murray-Calloway County area, with plans to expand to nearby counties and cities in the future. Do not hesitate to contact us if you have interest in an area nearby that is not yet supported.
How do I know if my location qualifies for a Bluegrass Modern micro market setup?
We evaluate potential locations based on a few simple factors: foot traffic, available space, and access to standard 110V electrical outlets. Ideal locations include workplaces, healthcare facilities, fitness centers, public buildings, and shared residential spaces. If your location has consistent daily activity and room for a compact, secure unit, there’s a strong chance it qualifies. We offer a free, no-obligation site assessment to help determine the best fit—just reach out and we’ll schedule a time to visit.
What is your pricing model for the items offered in the micro markets?
We price our items competitively by benchmarking against local convenience stores. Our goal is to provide premium convenience without inflated costs. We regularly review pricing to ensure fairness and affordability, and we do not lock into exclusive vendor contracts—allowing us to curate the best products at the best value.
What happens in case of a technical issue or outage?
Our devices include remote monitoring and cellular connectivity. If a fault is detected—or you report an issue—we will respond within 4 hours (on business days) to troubleshoot and remedy the issue.
How do I get started?
Schedule a site evaluation: We assess location, power, and traffic flow.
Review proposal: We outline placement plan and timing.
Sign agreement: We finalize the contract and place order with our micro market supplier.
Launch: Your micro market opens, backed by 24/7 inventory monitoring.
Do you offer self-serve open markets?
Yes, we offer to help setup your space with shelving and coolers, to allow for self-checkout with the PicoMarket kiosk. This is a great setup for employee and hotel lounges where theft is not a concern.